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Refund & Returns

Return policy on customer remorse

If you happen to change your mind, all items can be returned within a 14 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at contact@justbatteries.com.au

We only accept returns for customer remorse on the following conditions:

  • For items with a manufacturer seal, the manufacturer seal must be unopened
  • The item must be in its original packaging with all original accessories

Return policy on damaged, wrong or dysfunctional products

If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at contact@justbatteries.com.au

In the aforementioned case, you will have 14 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 14 days period from receiving the order.

You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.

 

Returning an order

Contact us via email at contact@justbatteries.com.au , and state the reason of your return, and we will send the RMA return label according to the reason of your return. The return label will have shipping costs paid.

Pack the item neatly and carefully and send the item.

 Canceling an order

You have 24 hours days before the item(s) have been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.

 

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at contact@justbatteries.com.au and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

 

 

Refund process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.

CONTACT US:


Customer Support 24/7

Phone: +61 413 453 220

Email: contact@justbatteries.com.au


Based on 578 reviews
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(531)
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(4)

Perfect! Awesome package way better than what I expected like a faulty box as most others do! Will definitely come back again

Item as expected - Very happy …

Battery arrived quick

Great price and quick delivery

Just Batteries 9vt

Arrived quickly. We're well packaged great deal.

Love these!

Great for home use.

SR621SW

Prompt delivery and supplied as advertised

Magnifier light

Battery's in great order Service first class.

Excellent service

The batteries I ordered were delivered securely in a timely manner.

Not as bright as pictured but work for a little while

Great Output and constant 1.5v for a long time. Great item and saving heaps on batteries.

Great Output and constant 1.5v for a long time. Great item and saving heaps on batteries.

battery for thermometer

prompt service and good pricing

They work as expected.

Great product

I needed to replace the probes on my multimeter, due to a vindictive ex chopping up the original set.
This pair is much higher quality, heavier weight protection over the wires, and slightly more solid feeling probes. And they work as they should.
Plus delivery was prompt.

Bump in the road fixed easily. Very happy.

Very happy. I purchased the battery and there was issue with delivery. I spoke with Just Batteries and they resent quickly and without fuss. Thanks guys. 😊

Rechargeable batteries

Great product well worth the money leaves ordinary batteries for dead

Battery

Battery are excellent quality and should last a long time in solar light very happy with them 😊

Prices are better than known Retail competitors.

I wish to thank your team for the tablets batteries you sent to me (in Sydney). In our current state of inflation, many prices have gone through the roof, particularly in Sydney. Yet your prices out bet other major competitor stores.
Thanks for being a lifesaver.

Works yet took 2 to 3 weeks to arrive

I needed the battery for a low powered hand temperature sensor so it'll do the job well. Item as pictured. Took ages to arrive - just over 2 weeks so I assume it came direct from China instead of in Australia as I had hoped. I'd given up at some point and ordered one (cheaper & got 2) from the big orange T and that arrived quicker and is in the unit working well. Never hurts to have a few.

Batteries

Good service. Quick delivery and
batteries have plenty of shelf life.